Etudier les utilisateurs

Article intéressant dans la dernière livraison de D-Lib Magazine (mai-juin 08, vol. 14, n° 5/6):
Considering the User Perspective. Research into Usage and Communication of Digital Information
Où l'on parle de méthodologie et de résultats d'études menées dans le cadre du projet Planets sur les utilisateurs et leurs comportements à l'ère numérique.
Car... The primary aim of user and usage studies is to improve the quality of service. Knowledge about the wants, needs and activities of customers can be employed to change, adapt or update services, or to prioritize management and implementation decisions. A recent trend of user-centred research in archives and libraries has been to focus on two general issues, namely typologies of users, or user groups, and search strategies and techniques, essentially user behaviour [...].