Comparative table of Freshdesk offers

Features of the various Freshdesk offers Below are the different Freshdesk offers, by theme: Basic functions, knowledge base, brand strategy, reports and statistics, integration and mobility., Comparative table of Freshdesk offers Features SPROUT BLOSSOM GARDEN ESTATE FOREST Base features           Ticket management √ √ √ √ √ Email ticketing √ √ √ √ √ Self service portal and knowledge base √ √ √ √ √ Business rules management through SLAs √ √ √ √ √ Advanced image customization √ √ √ √ √ Satisfaction surveys   √ √ √ √ Multiple incoming and outgoing mailboxes   √ √ √ √ Multi-product support   √ √ √ √ Company level SLAs     √ √ √ Multiple business hours     √ √ √ Knowledge base and community           Self service interface to access a complete tickets history √ √ √ √ √ Community forums   √ √ √ √ Multi-language portals     √ √ √ Customization           Custom fields √ √ √ √ √ Custom domain mapping   √ √ √ √ Full CSS customization     √ √ √ Public customer portal customization       √ √ Custom Email servers         √ Reporting            Temporal tickets follow-up   √ √ √ √ Basic reporting √ √ √ √ √ Advanced reporting   √ √ √ √ Enterprise reporting       √ √ Customer portal pre-setted       √ √ Security and authorizations           Customizable agent roles       √ √ Agent collision detection       √ √ IP Whitelisting       √ √ Custom SSL Certificates (one free) √ √ √ √ √ Single Sign on with SSO or SAML   √ √ √ √ Integration           Integration with many applications √ √ √ √ √ SugarCRM advanced connector (Blue note systems)   √ √ √ √ Mobility           Application for iPad, iPhone and Android √ √ √ √ √